Customer Care Specialist
Tax Airfreight
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $19 to $22
- an hour
- Location
- Melrose Park, IL
- Job type
- Full time
- Posted
- Oct 16
- 8 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Tax Airfreight
Transportation/trucking/railroad · 201 to 500 employees
What you'll do
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues related to shipments, delays, and service inquiries, ensuring a satisfactory outcome.
- Maintain accurate records of customer interactions and transactions in the company database.
- Collaborate with internal teams, including logistics and operations, to provide customers with accurate information.
- Identify opportunities for process improvements and contribute to enhancing customer service protocols.
What you need
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in the transportation or warehousing industry.
- Strong verbal and written communication skills.
- Education: a high school diploma
Key skills
Strong communication abilitiesProblem-solving skillsAttention to detailCRM softwareKnowledge of logistics
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
About the Role:
The Customer Care Specialist plays a crucial role in ensuring that our clients receive exceptional service throughout their transportation and warehousing experience. This position is responsible for addressing customer inquiries, resolving issues, and providing timely updates on shipments and services. By effectively communicating with customers and internal teams, the specialist will help maintain high levels of customer satisfaction and loyalty. The ultimate goal is to enhance the overall customer experience, leading to repeat business and positive referrals. This role is vital in fostering a customer-centric culture within the organization, contributing to our reputation as a leader in the transportation and warehousing industry.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in the transportation or warehousing industry.
Strong verbal and written communication skills.
Preferred Qualifications:
Experience with customer relationship management (CRM) software.
Knowledge of transportation and logistics processes.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues related to shipments, delays, and service inquiries, ensuring a satisfactory outcome.
Maintain accurate records of customer interactions and transactions in the company database.
Collaborate with internal teams, including logistics and operations, to provide customers with accurate information.
Identify opportunities for process improvements and contribute to enhancing customer service protocols.
Skills:
The required skills for this role include strong communication abilities, which are essential for effectively interacting with customers and addressing their concerns. Problem-solving skills are also crucial, as the specialist will need to think critically to resolve issues that arise during the transportation process. Attention to detail is important for maintaining accurate records and ensuring that customer information is up-to-date. Additionally, familiarity with CRM software will enhance the efficiency of managing customer interactions. Preferred skills, such as knowledge of logistics, will enable the specialist to provide more informed responses and contribute to a smoother customer experience.