Customer Engagement Specialist

Who We Are For over 40 years, Health Monitor has been the nation's leading targeted healthcare marketing platform for the Pharma and OTC industry. Our award-winning, in-house content studio creates original healthcare education that sparks better patient-physician conversations at every point of care — what we call #TheHealthMonitorDifference. With the largest proprietary physician office network in the industry, we reach over 250,000 offices and 450,000+ healthcare professionals through our omnichannel educational products, delivering premium point-of-care content that empowers patients and HCPs with trusted information and drives real ROI for brands. Learn more at healthmonitornetwork.com and follow us on LinkedIn, X, YouTube, and Instagram. The Opportunity We're looking for a Customer Engagement Specialist, who can work PACIFIC TIME HOURS, who loves building relationships and making customers' lives easier. In this role, you'll be a trusted partner to our customers — getting to know their goals, guiding them to success, and making sure they see real value from our products and services every step of the way. You're results-driven, organized, and genuinely energized by helping people succeed. You'll work closely with Sales, Operations, and Service teams, playing a key role in driving customer satisfaction, retention, and long-term engagement across the business. This is a remote role. Candidates based on the West Coast are ideal, but we welcome applicants from any location who can work Pacific Time hours. What You'll Do Be the go-to point of contact for a portfolio of customers, building relationships rooted in trust. Guide customers through onboarding and beyond, helping them get the most out of our products. Keep a pulse on customer satisfaction and proactively spot ways to elevate their experience. Partner with Sales, Operations, and Service teams to resolve issues quickly and keep service delivery seamless. Team up with Sales to spot upsell and cross-sell opportunities that support customer growth. Keep CRM records accurate and up to date, capturing every interaction and milestone. What You Bring A bachelor's degree in Business, Communications, Marketing, or a related field (preferred). 2–4 years of experience in customer success, account management, or customer service. Strong communication and interpersonal skills, with a customer-first mindset. A knack for juggling multiple accounts, projects, and priorities without missing a beat. Sharp problem-solving and analytical skills. Hands-on experience with CRM platforms such as Salesforce or HubSpot. A proactive, detail-oriented approach, equally comfortable working solo or as part of a team. Good to Know Schedule: Full-time, Monday–Friday, 9:00 AM–5:30 PM PST - remote. We're committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you need reasonable accommodation during the application or interview process, just let us know — we'll work with you in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. This office-based role typically involves sitting, using hands to handle objects, tools, or controls, and talking and hearing throughout the day, along with regular walking and reaching, frequent use of a computer keyboard, and occasionally lifting or moving a laptop. Close vision, peripheral vision, depth perception, and the ability to adjust focus are used regularly while viewing computer monitors.