Customer Experience & Traveler Support Co-Op

Customer Experience & Traveler Support Co-Op Cambridge, Massachusetts $22/hour, on-site M-TH 9-5:30pm, option to work from home on Fridays Tuesday, January 19th, 2027 - June 2027 Position Overview: We are seeking a motivated and detail-oriented Customer Experience and Traveler Support Co-Op to temporarily join our team. This role offers a unique opportunity to gain hands-on experience in customer service, account administration, and event coordination. The co-op will assist Account Managers and Traveler Support Specialists in creating impactful materials, handling customer correspondence, and supporting loyalty initiatives to enhance customer satisfaction. Key Responsibilities: Material Creation: Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral. Customer Correspondence: Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries. Customer Chat Support: Spend 10-20 hours a week responding to customer inquiries via Salesforce chat. Customer Experience Enhancement: Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data. Administrative Support: Provide general support to Account Managers and Traveler Support Specialists. Group Leader Loyalty Events: Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience. Manage event-related correspondence, including invitations, confirmations, and follow-up communications. Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis. Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities. Qualifications: Education: Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field. Skills: Strong written and verbal communication skills. Excellent organizational and multitasking abilities. Analytical mindset with the ability to interpret data and generate actionable insights. Attention to detail and a proactive approach to problem-solving. Experience: Previous internship or work experience in customer service, business development, marketing, or event coordination is a plus but not required. What You’ll Gain: Hands-on experience in customer experience management, business development, and event coordination. Insight into market research, competitive analysis, and loyalty program management. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software. Skills in creating professional materials, handling client communications, and organizing events. Networking opportunities and mentorship from experienced professionals. How to Apply: Interested candidates should submit their resume by Friday, October 30th 2026. We look forward to your application and the opportunity to help you develop your skills and care. Why you’ll love working here: This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.