Customer Relations Specialist

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: M-TH 9:30am-6:00pm, F 8:30am-5:00pmAre you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.Key ResponsibilitiesGreet patients and provide excellent customer service at every visitManage appointment check-in/check-out, including verifying insurance and demographicsCollect co-pays and complete necessary paperworkAnswer phones, direct messages, and assist with schedulingKeep the front office and waiting areas organized and welcomingEnter data accurately into electronic health records (EHR)Travel to nearby clinic locations as neededMaintain strict patient confidentiality and follow HIPAA guidelinesRequirements, Skills, Knowledge and ExpertiseHigh School/GED preferredAt least one year experience in customer service requiredA valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skillsIs comfortable in a high-traffic, patient-facing roleIs detail-oriented with basic computer and data entry skillsWilling to travel locally between clinic sites if neededBenefits