Customer Relations Specialist Float

Be the Face of Compassionate Care as a Customer Relations Specialist (Float)Schedule: M-F 8:30 - 5:00 but will vary depending on coverageAs a Customer Relations Specialist (Float), you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.Key ResponsibilitiesGreet clients with warmth and professionalism upon arrivalManage check-in/check-out processes, appointment confirmations, and daily schedulesVerify and update insurance and demographic information at each visitCollect co-pays and process financial paperwork, including sliding fee scale and patient assistance formsAnswer phones courteously and route calls/messages appropriatelyMonitor lobby and waiting area to ensure a welcoming and timely experienceBalance daily cash collections and submit to designated supervisorDisperse incoming mail and ensure the front-desk area is clean and organizedCollaborate with clinical and office staff to support smooth clinic operationsTravel to multiple Compass Health clinic sites in the region as assignedMaintain regular attendance and flexibility to accommodate changing schedulesMaintain confidentiality and comply with HIPAA and organizational policiesRequirements, Skills, Knowledge and Expertise• High School/GED preferredWork Experience / Training / Additional Requirements: • At least one year of customer service experience required • A valid driver's license and agency-established minimum automobile coverage requiredYou’ll Be A Great Fit for This Role if You:Love being the first point of contact and creating a positive first impressionAre comfortable working in fast-paced, people-focused environmentsStay organized and calm while juggling phones, appointments, and walk-insEnjoy variety in your schedule and are willing to travel to different office locationsCan learn multiple systems and procedures across different types of careCommunicate clearly and respectfully with clients, families, and team membersBenefits