Customer Relations Specialist
Forward Air
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- Location
- Union City, CA
- Job type
- Full time
- Posted
- Oct 13
- 4 days ago
Career path
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About the company
Forward Air
Transportation/trucking/railroad · 1,001 to 5,000 employees
What you'll do
- Manage escalated customer needs and coordinate shipments end to end.
- Oversee scheduling, tracking, documentation, billing and accounts payable and receivable support while resolving service issues and meeting commitments.
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Read the full posting here
The Customer Relations Specialist / Operations Agent provides advanced customer service, operational coordination, and administrative oversight to support complex shipment activity within a domestic freight forwarding / transportation terminal. Serving as a senior point of contact, they manage escalated customer needs, oversee end‑to‑end shipment coordination, and resolve service issues and improve operational outcomes. They are responsible for overseeing scheduling, shipment tracking and tracing, documentation accuracy, and core financial processes including billing, accounts receivable, and accounts payable support. Working closely with customers, carriers, drivers, and internal operations teams, they proactively identify risks, recommend solutions, and ensure service commitments are met.