Customer Service Agent AM Shift: Orlando International Airport

About VIP Hospitality LLCIncorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.About this RoleAs a Customer Service Agent (Ambassador), you’ll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you’ll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day.You’ll stay alert for opportunities to go above and beyond, proactively offering guidance when people need it most. You’ll also help keep the airport running smoothly by reporting facility concerns or stakeholder issues within your assigned area. This is a great fit for someone who enjoys helping others, staying active, and making a real impact through excellent customer service.Minimum RequirementsAt least 1 year of customer service experience at the airport or 2 years of general customer serviceAbility to be proactive/engaging/positive throughout their shiftAbility to smile when interacting with guestsAbility to remain calm, empathetic, and helpful during conversations with passengers, team members, and other partiesAbility to stand, move, and/or sit for periods of up to 10 hoursAbility to carry and/or lift up to 15lbsAbility to obtain a Security Identification Display Area (SIDA) badgeAbility to pass a drug screening testFluent/Near Fluent in speaking and writing in the English languageFluent/Proficient in speaking a language other than EnglishAbility to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistanceAbility to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistanceWhat We Offer YouTeam members will start at $19.50 per hour. All eligible full-time employees may participate in medical, dental, and vision insurances after 90 days of employment. All qualified team members are eligible and will automatically be enrolled in a matching 401(k). Paid Time Off (full-time only) and Sick Time Off will be accrued and be made available after the first 60 days at an accrual rate of 1 hour for every 40 hours worked. Paid Bereavement up to 5 days a year will be available to team members after 60 days.Schedule & Shift TimesCandidates that have full availability will be considered over those that do not. The AM shift hours are between 5:45am-2:15pm. All team members are expected to work at least one weekend day (Sunday and/or Saturday).We look forward to your application!