Customer Service Associate - Fort Wayne
Indiana Farm Bureau Insurance
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Fort Wayne, IN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 13 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Indiana Farm Bureau Insurance
Insurance · 1,001 to 5,000 employees
What you'll do
- Answer incoming calls and walk-in customer questions, collect payments, and make policy changes.
- Assist with claims paperwork and provide proof of insurance documents.
What you need
- Requires a high school diploma or GED, 1 year of customer service experience, and a Property & Casualty insurance license or the ability to obtain one within 2 years.
- Requires proficiency in Microsoft Suite and strong communication, time management, problem-solving, attention to detail, and accuracy.
- Education: a high school diploma
Key skills
Customer serviceMicrosoft SuiteCommunication skillsTime managementProblem-solvingAttention to detailAccuracy
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
Perks
- Paid vacation/sick leave
- 401(k) with match
- Yearly bonus
- Contests and incentives
- Paid volunteer hours
- Work/life balance
See full description on company page, apply now
Read the full posting here
Responsibilities:
Takes incoming phone calls and answers customer questions.
Handles any walk-in customers.
Collects payments.
Makes policy changes.
Assists with claims paperwork that is requested by the claim’s representatives.
Provides proof of insurance documents that are requested by clients.
Any additional duties assigned by management.
Requirements for Success:
High school diploma or GED equivalent.
1 year of customer service experience.
Property & Casualty insurance license required or must be able to obtain this license within 2 years.
Proficient in Microsoft Suite.
Strong communication skills.
Strong time management and problem-solving skills.
Strong attention to detail and accuracy.
IFBI Perks:
An organization that values work/life balance
Paid vacation/sick leave
401(k) with match
Fulltime with a Monday - Friday schedule
Potential for a yearly bonus with a possible payout of up to 20% of the salary
Contests and incentives
Benefits eligibility within 30 days of employment
Negotiable pay based on level of experience
Collaborate in a team environment
Paid volunteer hours
#FO
#LI-KL1