Customer Service Coordinator

Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Places orders, prepares and processes new or used garment inventories for delivery to customers. Helps determine and maintain inventory levels. Prepares and reports stockroom records, receives new garments from vendors, verifies an order against invoice billing and notifies supervision of problems such as back orders or wrong items sent. Essential Functions: - In a courteous and professional manner, respond to customer service needs according to company policy and procedures. - Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries. - Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision. - Monitor and report competitive activity. - Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision. - Place garment orders using a computer. - Receive new garments from vendors. Verify the final order against the billing invoice for accuracy. - Process new customer contracts to build correct inventories. - Identify and track shortages, back orders or other problems, notify supervision. Additional Functions: - Work with and support other service personnel as required by supervision. Qualifications: - Demonstrate excellence in telephone skills. - Demonstrate excellence in internal/external customer service, sales and relationship building skills. - Good experience and skills in MS Office and basic administrative tasks. - Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player. - Recognize colors and sizes, count and sort accurately. - Multi-task with a high degree of accuracy. - Have adequate computer skills or ability to learn. - Comprehend and follow written packing instructions or work orders. - Comprehend and follow written and verbal direction. Education: - High School graduation or similar experience. Travel Requirements: - None. Typical Environmental Conditions: - Offices and service areas of a typical industrial laundry facility, Service Center or depot. Our Benefits: · 401 K Plan with Company Match · Medical, Dental, Vision, and FSA/HSA · Life Insurance, Disability Insurance · Vacation, Sick Time, Holidays · Employee Assistance Program (EAP) Benefits may vary for positions covered by a collective bargaining agreement. Fo r a general description of benefits that are being offered for this position, please visit alsco.com/benefits . About Us: We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations. At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth. Join our team and build your career with Alsco Uniforms! Equal Opportunity Employer: Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other status protected by applicable federal, state, or local law. The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law. Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.