Customer Service Loan Specialist
Brundage Management Company
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- Pay
- $17 to $19
- an hour
- Location
- Gallup, NM
- Work style
- On-site
- Job type
- Temporary
- Posted
- Nov 1
- Today
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About the company
Brundage Management Company
Financial services · 501 to 1,000 employees
What you'll do
- Persuade customers to pay the amount due or arrange for payment
- Identify solutions for customers to refinance accounts and bring accounts current
- Properly close loans by ensuring all loan requirements are explained
- Execute collection calls on overdue accounts
- Review pending applications and contact prospective customers
- Sell loans to former and prospective customers and sell ancillary products
- Maintain loan forms and documents in accordance with company guidelines and law
- Enter payments into loan management software and maintain collection notes
What you need
- 1 year Customer Service experience in any field
- 6 months Collections experience, a plus
- High School/GED preferred
- Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
- Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
- Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
- Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.
- Education: a high school diploma
Key skills
Customer ServiceCollections experienceMicrosoft Office SuiteGoogle Workspacecommunicationactive listeningpersuasive sales techniquesorganizational skillsbasic math skills
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Read the full posting here
Job duties include:
Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
Properly closes loans by ensuring all loan requirements are explained.
Execute collection calls on overdue accounts.
Uses company provided location services to locate past due customers.
Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
Ensures continual account growth by selling loans to former and prospective customers.
Sells ancillary products including taxes, referrals and car club (where applicable).
Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
Prepares copies of financial and legal documents as requested.
Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
Enters payments into loan management software.
Accommodates for payment extensions and properly maintains collection notes on account screens.
Requirements:
1 year Customer Service experience in any field
6 months Collections experience, a plus
High School/GED preferred
Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.
Branch Hours:
Sun Loan branches operate during the following business hours:
Monday - Thursday 8:30 am - 5:30 pm.
Fridays 8:30 am - 6:00 pm.
Saturdays 8:30 am -12:30 pm (rotational, based on business needs).
No Sundays!
Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime.