Customer Service Representative 1
Connecticut Water
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- Location
- Connecticut, United States
- Job type
- Full time
- Posted
- Oct 27
- Today
Career path
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About the company
Connecticut Water
Utilities · 201 to 500 employees
What you'll do
- Provide excellent customer service by answering customer calls through the call center
- Interpret customer records and account history to respond to inquiries and complaints
- Utilize Customer Information System to access data and/or generate reports
- Learn, follow and ensure compliance with all safety rules
- Additional responsibilities as assigned
What you need
- Learn, follow and ensure compliance with all safety rules
- Follow OSHA regulations and other state, federal, or governing body’s rules and regulations
Key skills
customer serviceCustomer Information System
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Read the full posting here
The Customer Service Representative, is responsible for providing excellent customer service by responding to customers who contact the company via inbound calls in a professional and efficient manner and satisfactorily resolving their concern. This could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card details, and interpreting customer accounts, including transfers, billing, and collections.
Provide excellent customer service by answering customer calls through the call center.
Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
Utilize Customer Information System to access data and/or generate reports.
Connecticut Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
Additional responsibilities as assigned.