Network Operations Engineer

Position Overview: This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes. Key Responsibilities: Designs, implements, and manages LAN/WAN infrastructure and services. Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary. Analyzes network performance and recommends improvements. Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components. Monitors for security threats and Implements security best practices to network infrastructure. Creates and maintains accurate documentation of network systems and procedures. Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems. Researches emerging technologies to enhance network performance and provide operating efficiencies. Mentors junior team members and provides technical guidance. Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies. Travels to remote sites as needed to provide on-site support. Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed. Performs other duties or special projects as required or assigned.