Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST
TruBridge
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- Location
- United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Nov 5
- 3 days ago
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Career path
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About the company
TruBridge
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Follow company and customer policies and procedures
- Assist individuals with medical billing questions and financial assistance programs
- Set up payment plans and process payments
- Schedule call backs as needed
- Process miscellaneous paperwork and documentation
- Keep all customer information confidential
What you need
- Must be available to work 10am - 7pm CST or 11am - 8pm CST
- High-speed home internet (NOT Cell-based internet) required
- Ability to test home internet speed, to ensure adequate bandwidth
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- High School Diploma or equivalent combination of education and relevant experience needed
- One year or more provide customer service support over the phone in remote setting (preferred)
Key skills
Excellent communicationinterpersonal skillsorganizationalmulti-taskingtime-management skillsdetail orientedfollow through on issues
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Read the full posting here
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:
Responsible for consistently meeting production standards for inbound and outbound calls
Responsible for consistently meeting quality assurance standards.
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
Protects customer information by keeping all information confidential.
Processes miscellaneous paperwork and documentation.
Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
Schedules call backs as needed.
Be a collaborative team member.
Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements:
Education/Experience/Certification Requirements
MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
High-speed home internet (NOT Cell-based internet) required .
Ability to test home internet speed, to ensure adequate bandwidth.
Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
One year or more provide customer service support over the phone in remote setting.