Customer Service Representative
TruBridge
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Nov 5
- 3 days ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
TruBridge
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Maintain quality customer service by following company and customer policies and procedures
- Assist individuals with medical billing questions and financial assistance programs
- Set up payment plans and process payments
- Schedule call backs as needed
- Process miscellaneous paperwork and documentation
- Keep all customer information confidential
What you need
- High School Diploma or equivalent combination of education and relevant experience
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Detail oriented and able to follow through on issues to resolution
- Able to act both independently and as a team member
- One year or more providing customer service support over the phone in a remote setting (preferred)
Key skills
Excellent communicationinterpersonal skillsmulti-taskingtime-management skillsdetail orientedfollow throughact independentlyteam member
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:
Responsible for consistently meeting production standards for inbound and outbound calls
Responsible for consistently meeting quality assurance standards.
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
Protects customer information by keeping all information confidential.
Processes miscellaneous paperwork and documentation.
Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
Schedules call backs as needed.
Be a collaborative team member.
Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements:
Education/Experience/Certification Requirements
Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
One year or more provide customer service support over the phone in remote setting.