Customer Service Representative

Appointment Coordinator Allstate Exteriors Looking for a place to plant roots, flourish, and build your career? Allstate Exteriors is seeking motivated, customer-focused individuals to join our team as an Appointment Coordinator ! In this role, you will handle both inbound and outbound calls with potential customers, helping homeowners take the next step toward improving their homes by scheduling sales appointments. We're looking for individuals who communicate well, are comfortable working with technology, and can thrive in a fast-paced, goal-oriented environment. About Us Allstate Exteriors is a family-owned and operated business providing roofing, siding, and gutter services throughout Ohio and Florida. With our commitment to quality workmanship and customer satisfaction, we have built a reputation as a trusted provider of home exterior solutions. We don't just install roofs; we help change the lives of the families we serve. Responsibilities Make outbound calls to potential customers to schedule sales appointments. Answer and manage inbound calls professionally and efficiently. Accurately schedule appointments and maintain customer information within company systems. Represent Allstate Exteriors positively through professional, courteous, and customer-focused interactions. Use computer systems and technology to manage calls, document customer interactions, and schedule appointments. Meet established performance goals and follow company processes and procedures. Collaborate with team members and contribute to overall call center success. Required Skills & Qualifications Previous call center experience required. Excellent verbal communication and active listening skills. Strong customer service skills and the ability to build rapport with potential customers. Comfortable working in a goal-oriented environment and handling both inbound and outbound calls. Strong computer skills, including the ability to navigate multiple programs and systems efficiently. Technologically savvy, with the ability to learn new software, systems, and processes quickly. Proficiency in Google Drive and Microsoft Office. Strong attention to detail, organization, and accuracy. Ability to work independently while contributing to a team environment. Reliable attendance, punctuality, and a professional attitude. Schedule flexibility and availability to work any assigned shift between 8:00 AM and 7:00 PM, Monday through Saturday. Schedule & Availability Scheduling needs may vary based on business needs. Shifts may be scheduled any time between 8:00 AM and 7:00 PM, Monday through Saturday. Applicants must be available to work a flexible schedule within these operating hours, including weekdays and Saturdays. Specific workdays and shift hours will be communicated during the hiring process. Benefits Allstate Exteriors offers the following benefits to eligible employees following successful completion of the 90-day probationary period: Medical, dental, and vision insurance 401(k) retirement plan Paid time off (PTO) Work Environment Work setting: In-person, office-based position. Work location: Allstate Exteriors office in London, Ohio. If you're a motivated, tech-savvy individual who enjoys helping customers, learning new systems, and working toward goals, we'd love to hear from you!