Customer Service Representative (Bilingual Spanish Required)

The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual to join our team!    WHO WE ARE: The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments. SUMMARY: The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is required. HOURS: This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8:00 am to 5:30 pm and Friday from 8:00 am to 12:00 pm. Longer hours, evenings, and weekends may be necessary on occasion. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer calls, schedule appointments, send and receive email. Provide general information about available resources. Assist with gathering detailed information accurately. Responds to requests for information from clients/providers in a timely manner. Input information into Database systems. Schedule appointments using appointment setting software. Enter and update files. Assist with provider inquiries. EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent required, Associate Degree in a related field preferred. Six months related of experience in a call center or customer service environment handling high volume of calls or incoming customers. Must be customer service oriented with a compassionate customer service mindset: empathetic, responsive, patient, and conscientious. Possess strong verbal and written communication skills. Data entry and typing skills, the ability to type swiftly and accurately. Highly reliable with the ability to maintain regular attendance and punctuality. Work with confidential customer information and treat it sensitively. Link to full job description: https://elcpalmbeach.box.com/s/kpa48xfg9123luof8xdfwtxedue7xj4o  NO RECRUITERS PLEASE