Customer Service Representative
Cavco Industries
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- Location
- Fort Worth, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 14 days ago
Career path
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About the company
Cavco Industries
Construction · 5,001 to 10,000 employees
What you'll do
- Respond to customer inquiries and resolve issues related to products, warranties, billing, and service.
- Record customer interactions, coordinate service needs with other departments, and refer unresolved complaints for investigation.
What you need
- Requires a high school diploma and 2 - 4 years of relevant, related experience.
- Bilingual English/Spanish is a plus, not required.
- Education: a high school diploma
Key skills
Bilingual English/Spanish
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Read the full posting here
The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.
Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
May receive orders, resolve complaints about billing, and explain how to use product or service
Minimum Qualifications:
High school diploma and 2 - 4 years of relevant, related experience
Bilingual English/Spanish a plus, not required