Customer Service Representative

FLSA Status: Non-Exempt Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Talks with customers by phone to go over the customer list. Review retailer checkout sheets for items wrong with home when it arrives at the lot. Guide contractors working for their plant. Enter service orders into the service system. Assign correct parts to each item on service order. File completed work orders. Competencies Must have strong attention to detail Must provide a high level of customer service Must have strong communication skills both internal (Champion) and external (Customers) Must have a great work ethic Must live the Champion Operating Principles Qualifications Must have working knowledge of Microsoft Office Previous experience in manufactured/modular housing desired Champion Home Builders is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.