Customer Service Representative

Work in a place where your team values YOU.\r\nSkyline/Champion wants YOU! We are seeking to hire a Production Worker to join our team in the Claysburg, PA facility. \r\nWHAT DO WE OFFER?\r\n\r\n401k plan with company match \r\npaid vacation \r\npaid holidays \r\nmedical \r\nRx\r\nDental, vision, and life insurance.\r\n\r\nWHO IS SKYLINE/CHAMPION?\r\nFor decades, Skyline/Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Skyline/Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.\r\nThroughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.\r\n \r\nTHERE\'S NO PLACE LIKE HOMES - JOIN OURS BY APPLYING NOW! \r\nThe Service Department seeks a Customer Service Representative to join our team in McMinnville, Oregon. \r\n Responsibilities:\r\n\r\nFoster a positive attitude and image for Skyline-Champion to retailers and homebuyers.\r\nBe an asset to our retailers and homeowners, find ways to say "yes" rather than "No"\r\nAnswer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.\r\nInterfaces between homeowners, retailers and Skyline to resolve warranty issues.\r\nWrite accurate service orders and parts orders for contractors and technicians to complete warranty work\r\nTakes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision. \r\nComfortable multitasking. \r\nStrong work ethic. \r\nManages warranty work using proprietary software. \r\nAssist in maintaining data base of homeowners and open work orders\r\nCross-train to be a parts coordinator\r\n\r\nExperience, Education, Skills and Knowledge\r\n\r\nAbility to work in a team environment\r\nExcellent communication skills\r\nCalm and patient demeanor when working with retailers and homeowners\r\nStrong attention to detail\r\nComputer skills including experience with Word and Excel\r\nValid driver\'s license and clean driving record\r\nHigh School diploma or equivalent experience\r\n\r\nWe work Monday through Friday during normal work hours. Overtime is available depending upon our work load. Wages dependent upon work experience. \r\nCompensation includes wellness programs, medical and dental plans, vacation and sick time, paid holidays, 401-K and other benefits. \r\nThis job description is not intended to be all inclusive. New team member will also perform other reasonable and related business duties as assigned by Service Manager or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.\r\nSkyline/Champion Home Builders is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.