Customer Service Representative-Cheyenne WY

Customer Service RepresentativernWhat it\'s like to be a Customer Care Rep at UnionrnThe world of customer service is like none other at Union. You will meet people that will forever remain in your heart. When you get that opportunity to help a customer in a way that impacted them so greatly, you not only have accomplished the task that is given to you, but you have earned their trust. That customer will forever be requesting your service. That\'s not the only wonderful thing about Customer Care at Union, you can\'t forget your team! They work with you side by side supporting you, sharing ideas, and helping each other learn. Growing together is succeeding together! That\'s why we do what we do. We make sure that we are at our very best for our team and customers. rn rnAre you an individual who is constantly seeking out knowledge and strives for professional growth? Fantastic, keep reading! rn rnEssential Duties and ResponsibilitiesrnThese duties include, but are not limited to, the following:rnrnConsistently communicate in a courteous, friendly, and professional manner with all personality styles, both internal and external customers.rnMaintain professionalism on the retail sales floor by keeping orderly workspace, wearing nametag, complying with dress code and all other policies.rnAccurately assess the needs of all customers and recommend a solution based upon the information obtained. rnPromptly and accurately enter all customer data into all pertinent databases. rnNote every account with accuracy after each customer interaction with specific details of the transaction.rnManeuver within a phone to ensure proper settings, software, and troubleshooting. rnComplete the steps necessary to properly test each segment of the phone\'s operating capabilities.rnResearch an account or situation and make recommendation for a solution.rnCalculate figures and amounts such as discounts, percentages, and payment plans.rnAccountable for all cash handling.rnCommunicate with customers in writing, using proper grammar.rnHave a welcoming high energy personality that is solution focused for all customer needs. rnHave a can-do attitude and willingness to learn all aspects of the Customer Service Representative role.rnrn rnWork for a company that values its employees!rnBenefitsrnFor a list of benefits click here.rnBenefits are subject to change as here at Union we are always looking for better options to improve the lives of our employees.rn rnAre you customer obsessed? Perfect, so are we! rn rnEducation and/or ExperiencernrnProficient in Microsoft Office.rnIndependently make creative, justifiable, on the spot decisions, which contribute positively to the retail store setting and Union Wireless business objective.rnSelf-starter that exhibits a high level of attention to accurate detail.rnDynamically prioritize tasks with proven time management.rnSuperior communications and relationship skills.rnPossess character, integrity, commitment to excellence, positive energy, and intellectual curiosity.rnStrong interpersonal skills and can interact with all levels of employees/customers in a professional manner.rnrnWhat do you think? If this is the job for you, we invite you to fill out our quick, mobile-friendly application. Please note that a resume is required.rn rnWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.rn rnIf you have any questions, please feel free to contact our Recruiting Specialist.rnLorrissia SchaferrnRecruiting SpecialistrnCell Phone: 307-747-4096 (call or text)rnlschafer@unionwireless.com