Customer Service Representative (CSR)

AUTO 360 Garage in Burlingame, CA is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and support our daily collision repair operations. Are you friendly, professional, and organized? Are you comfortable communicating with customers, insurance companies, and members of an automotive repair team? If so, we want to hear from you! This position earns a competitive wage of $25.00–$30.00 per hour, depending on experience. This is a full-time position working 40 hours per week, with an ASAP start date. Work location: AUTO 360 Garage, 903 California Drive, Burlingame, CA 94010 ABOUT AUTO 360 GARAGE As automotive experts, we provide honest car repairs, collision work, and bodywork. With a team of dedicated office professionals and skilled technicians, we work together to get each customer back on the road. We understand that being involved in an accident and navigating the vehicle repair and insurance process can be stressful. With a history beginning in 1963, we use the experience and processes we have developed over the years to support our customers and provide accurate, high-quality collision repairs. Our employees play an essential role in our success. We value team members who communicate clearly, stay organized, and provide professional and helpful customer service. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, you are one of the first people our customers interact with. You greet customers professionally, answer phone calls, respond to questions, and provide friendly and helpful service throughout the repair process. You keep customers informed by providing updates on their vehicle repairs. You also communicate with insurance companies and adjusters regarding repair status and claim information. Throughout the day, you assist with repair paperwork, estimates, invoices, and other documentation. You coordinate vehicle drop-offs, pickups, appointments, and customer communications while maintaining accurate customer and repair records. You use shop management systems, computers, email, and office software to organize information and support the team. You also work closely with technicians, estimators, and management to help maintain smooth daily operations. Your professionalism, attention to detail, and communication skills help create a positive experience for our customers during what can be a stressful time. RESPONSIBILITIES Greet customers professionally and provide friendly, helpful customer service Answer phone calls and respond to customer inquiries Provide customers with updates on vehicle repairs Communicate with insurance companies and adjusters regarding repair status and claim information Assist with repair paperwork, estimates, invoices, and other documentation Coordinate vehicle drop-offs and pickups Schedule appointments and manage customer communications Maintain accurate customer and repair records Use shop management systems and other computer software Work closely with technicians, estimators, and management Use computers, email, and office software confidently Apply strong communication, organizational, and problem-solving skills Multitask effectively in a fast-paced environment Help maintain organized and efficient daily operations QUALIFICATIONS Bilingual English and Spanish is required Customer-facing or customer service experience is preferred Previous experience in automotive repair, collision repair, or an auto body shop is a plus Comfortable communicating with customers, insurance companies, and adjusters Comfortable using computers, email, office software, and shop management systems Strong communication, organizational, and problem-solving skills Dependable, professional, and detail-oriented Friendly and customer-focused Able to manage multiple responsibilities in a fast-paced environment Able to work effectively as part of a team POSITION DETAILS Pay range: $25.00–$30.00 per hour Schedule: Full-time, 40 hours per week Start date: ASAP Language requirement: Bilingual English and Spanish Work location: AUTO 360 Garage, 903 California Drive, Burlingame, CA 94010 ARE YOU READY TO JOIN OUR TEAM? If you are bilingual, customer-focused, organized, and comfortable communicating with customers and insurance companies, apply today! We look forward to meeting you.