Customer Service Representative (CSR)
Bekuf
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- Pay
- $18 to $28
- an hour
- Location
- Phoenix, AZ
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 9
- Today
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Career path
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What you'll do
- The Customer Service Representative will manage customer inquiries regarding orders, shipments, and deliveries via phone and email.
- They will also coordinate with warehouse personnel to resolve order discrepancies and maintain accurate service records.
What you need
- Candidates should possess strong verbal and written communication skills along with basic computer and data entry proficiency.
- A high school diploma or equivalent is preferred, and the role requires a professional, customer-oriented approach.
- Education: a high school diploma
Key skills
Customer serviceCommunication skillsEmail correspondenceData entryOrder managementShipment trackingProblem solvingOrganizational skillsAttention to detailComputer literacyAdministrative tasksTeamwork
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Perks
- Training provided
- Professional development
See full description on company page, apply now
Read the full posting here
Position Overview
Bekuf is seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily customer service operations. This position assists customers with order inquiries, shipment updates, delivery questions, and general service requests.
Key Responsibilities
Respond to customer inquiries by phone and email regarding orders, shipments, and delivery schedules.
Provide accurate updates on order status and shipment progress.
Assist customers with order discrepancies, delivery concerns, and routine service requests.
Coordinate with warehouse and operations personnel to help resolve order-related issues.
Maintain organized customer service records and documentation.
Follow established procedures for handling inquiries and escalating unresolved concerns.
Assist with routine administrative tasks related to customer service.
Perform other related duties as assigned.
Qualifications
High school diploma or equivalent preferred.
Strong verbal and written communication skills.
Basic computer skills and familiarity with email and data entry.
Good organizational skills and attention to detail.
Ability to manage multiple inquiries and prioritize tasks.
Professional attitude and a customer-oriented approach.
Ability to work independently and collaboratively with a team.
Compensation and Benefits
Pay: $18.00–$28.00 per hour, depending on experience.
Full-time employment.
Training provided for company procedures and systems.
Opportunities for professional development.
Additional benefits, if offered, will be explained during the hiring process.