Customer Service Representative
Genuine Parts Company
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- Location
- Pittsburgh, PA
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 6
- 2 days ago
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Career path
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About the company
Genuine Parts Company
Automotive · 10,001+ employees
What you'll do
- Place customer orders by telephone, fax, email, electronic methods, or walk in
- Respond to customer inquiries regarding products, provide quotes, and handle order entry
- Negotiate sale and purchase prices within certain parameters
- Order items to maintain appropriate inventory levels for customers
- Expedite backorders and prepare orders for shipment
- Source products from branch, distribution center, or supplier inventory
- Determine the most cost effective shipping method for customer orders
- Assist less experienced Customer Service Representatives with customer needs
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Perks
- healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- holiday pay
See full description on company page, apply now
Read the full posting here
JOB DUTIES
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
Performs other duties as assigned.
Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.