Customer Service Representative

Schedule 8am - 5pm; rotating work days Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers. Essential Job Functions Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels Deliver the highest quality of customer service as expected in our vendor Service Level Agreements Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly. Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI. Perform other duties as assigned Job Requirements This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules. Solid verbal, written, and collaborative communication skills Effective organization, time-management, and problem-solving skills Demonstrated ability to thrive in a fast-paced environment Great attention to detail Ability to multitask Other Skills/Abilities Proficient with Microsoft Office Suite or related software Basic data entry skills Out of the box thinking. Comfortable to Question Status Quo