Customer Service Representative

Customer Service Representative Johnson Truck Center Landover, MD $60,000-$65,000 Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Landover, MD. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement. Key Responsibilities Provide administrative assistance to support the service team Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing Promptly address and resolve customer concerns and service follow-up issues Manage work in progress (WIP) and update customers daily Excellent customer service skills Maintain open communication with technicians, management team and customers regarding job status Occasional driving is required Why Indel Power Group Competitive compensation package, DOE Monthly performance incentives Rewarding work environment Opportunities for relocation & advancement Long established, family-owned business Benefits Excellent medical, dental, & vision coverage Short-term/long-term disability and employee life insurance 401k, with matching Employee Assistance Program (EAP) Paid Annual Leave Paid Holidays Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check. Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. INDPR2