Customer Service Representative - Missouri
First Bank
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- Location
- Missouri, United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 15
- 4 days ago
Career path
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About the company
First Bank
Banking · 1,001 to 5,000 employees
What you'll do
- Provide Tier 1 support and service for clients’ financial and service inquiries by phone, resolve requests or forward them to specialized representatives, and contribute to service and performance goals.
What you need
- High school diploma or general education degree (GED) required
- A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
- Previous contact call center experience preferred.
- Bilingual a plus (Spanish)
- Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
- Education: a high school diploma
Key skills
Microsoft Officebusiness-related softwareclient service experiencecall center experience
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About this Role
Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.
Work Schedule: 12:30 PM to 9:00 PM CST, Monday through Friday; 9:00 AM to 5:30 PM on rotating Saturdays (every third week), with one weekday off during weeks in which a Saturday shift is worked.
In this Role You Will
Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
Contributing to the accomplishment of individual, team and First Bank performance goals
Learn internal systems, processes and master quality service standards
Make connections with First Bank team members with whom you will be interacting most frequently
Qualifications, Competencies and Skills
High school diploma or general education degree (GED) required
A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
Previous contact call center experience preferred.
Bilingual a plus (Spanish)
Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.
Compensation Disclosure
The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.
A reasonable estimate of the current pay range is $16.60 - $18.50