Customer Service Representative

About Us: With more than 50 years of unwavering passion for quality, Norman International Inc. is among the world’s largest and most respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We are growing and seeking a Customer Service Representative to join our team! Job Responsibilities: Respond to customer inquiries via phone and email to provide status updates on orders and shipments. Track shipments on various platforms (internal system, carrier websites) and resolve issues by coordinating with related departments. Provide detailed product information, assist with order entry platforms, and guide customers through specification troubleshooting. Assist with entering and researching Return Goods Authorizations (RGA) requests. Act as a liaison between the customer and the Norman shipping teams and/or shipping companies to resolve shipment-related inquiries. Communicate with internal and external stakeholders, including overseas team, to gather information and address customer concerns effectively. Enter order notes in our system and escalate issues to the appropriate team when necessary. Closely follow documented Standard Operating Procedures and guidelines to complete daily assigned tasks. Provide Front Desk back up as needed. Qualifications: Excellent verbal and written communication skills. Strong attention to detail and accuracy in handling orders and customer data. Basic problem-solving skills and the ability to work effectively with internal teams. Proficiency in Microsoft Office (Word, Excel, Outlook). Familiarity with phone systems is a plus. Ability to remain calm and professional when addressing customer concerns. Adaptable to changing business needs and able to multitask. Must be a self-starter who actively seeks knowledge, takes initiative, and can learn new processes independently without requiring constant direction. Benefits: Paid time off and holidays Eligible for Benefits (Medical, Dental, Vision, Life, Long-Term and Short-Term Disability Insurance, Paid Time-Off, Paid Holidays, Pet Discount Program, etc.) 401K with Company match after 1 year of employment Job Type: Full-Time Pay: $22.50 / hour Norman is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Norman will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.