Customer Service Representative - Patient Financial Services - Full-time
Door County Medical Center
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- Location
- Sturgeon Bay, WI
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
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Career path
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About the company
Door County Medical Center
Hospital & health care · 201 to 500 employees
What you'll do
- Complete follow-up activity for accounts with an insurance balance
- Call patients to perform collections on their self-pay balance
- Assist incoming callers regarding their accounts
What you need
- One-year related experience
- Certified Application Counselor within one year of employment
- Associate degree or bachelor’s degree (preferred)
- Two years’ healthcare experience (preferred)
- Epic experience (preferred)
- Excellent Customer Service skills
- Strong communication skills
- Ability to analyze issues and solve them creatively
Key skills
Excellent Customer Service skillsStrong communication skillsanalyze issuessolve them creativelyhandle multiple prioritiesEpic experienceCertified Application Counselor
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Read the full posting here
The Customer Service Representative assists patients in meeting their financial obligation with DCMC. Completes follow-up activity for accounts with an insurance balance; Calls patients to perform collections on their self-pay balance; Assists incoming callers regarding their accounts.
Minimum Education Required: Associate degree or bachelor’s degree preferred
Minimum Related Years of Experience (per minimum education) Required: Two years’ healthcare experience preferred; One-year related experience required.
Credential/Licensure Required: Certified Application Counselor within one year of employment.
Skills Required: Excellent Customer Service skills; Strong communication skills; Ability to analyze issues and solve them creatively; Ability to handle multiple priorities. Epic experience preferred.
Shift: Working 40 hours a week, Monday - Friday.