SBM is a minority-owned workplace services business founded in 1982 in Sacramento, California. Throughout the past four decades, SBM has launched into prominence as a leading global soft services provider.
Along the way, SBM has earned the trust of a dynamic Fortune 500 client base. The evolving needs of the organization’s customers have served as the catalyst for SBM’s international expansion. Today, 12,000 SBM employees support more than 600 complex sites across the United States, Latin America, and Asia.
SBM’s clients expect and receive planned, predictable, and repeatable results regardless of industry or space type. To achieve this, SBM leverages proven processes and platform technology designed to connect and empower frontline associates. In turn, associates work safer, smarter, and are more engaged, ultimately delivering optimal results—results that don’t go unnoticed. SBM’s expanding trophy case includes regular IFM group, client, and industry recognition for our transformative service approach and commitment to innovation.
SBM is proud to be certified by the National Minority Supplier Development Council as a Minority Business Enterprise (MBE).
The Customer Service Representative is responsible for performing janitorial duties, operating cleaning equipment, and maintaining the cleanliness of assigned areas.
They must also report hazardous conditions, follow safety protocols, and work collaboratively with team members to ensure customer satisfaction.
What you need
Candidates should have 3-6 months of relevant training or experience, though no specific education is required.
Applicants must be able to lift up to 35 pounds and may be required to hold a valid driver's license and forklift certification.
Title:
Customer Service Representative
Job Description:
Job Overview
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Shift & Justification:
Monday -Friday
$15 - $16 / HR
7:30AM-4:00 PM
8:00 -4:30PM
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
