Customer Service Representative

Join us at Seda North America as a Customer Service Representative! You will be the frontline ambassador for our customers—owning the full account experience from order to delivery. You’ll collaborate across production, planning, logistics, and sales to ensure every detail is right and every client feels heard. Your ability to communicate with empathy, act with urgency, and stay cool under pressure will set the tone for long-term partnerships. But this role is more than emails and spreadsheets. At Seda, we believe great service starts with great people. That’s why we’re proud to be a Certified Great Place to Work four years in a row—and you’ll be a key part of that culture. You’ll bring energy, precision, and heart to every interaction, helping us grow not just our business, but our reputation. This position is fully on-site at our Mount Pleasant, WI facility—because at Seda, collaboration happens best face-to-face. You’ll be at the heart of the action! We encourage you to explore Seda at: https://www.sedagroup.com/ Check out what our employees say about us: Working at Seda North America | Great Place To Work® What You’ll Do Serve as the primary point of contact for customers from setup to shipment Manage customer setup, item setup, purchase orders, credits/debits, and quality concerns Liaise between customers and internal teams to address production, inventory, and fulfillment Enter purchase orders into SAP and communicate timing and availability Generate order acknowledgments and maintain daily communication via email and phone Collaborate with production planning and quality teams to manage forecasts and resolve complaint Analyze problems, recommend solutions, and escalate unresolved issues, ensuring a seamless customer experience. Process claims for overages, shortages, damages, and quality issues Perform general administrative tasks including filing, answering calls, and data entry Respond promptly and professionally to customer inquiries via telephone and other communication channels. Resolve customer issues and complaints by identifying problems, determining solutions, and following up to ensure resolution. Maintain and update customer accounts to ensure information is current and accurate. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities What You Bring 2+ years of B2B customer account experience in a manufacturing environment Strong product knowledge or ability to learn quickly Project management skills and cross-functional coordination experience Advanced proficiency in ERP systems (SAP preferred), Microsoft Office, Intermediate Excel Experience preferred Meticulous attention to detail and ability to multitask Professional communication skills—verbal, written, and virtual Strong problem-solving abilities and adaptability in fast-paced settings Dependable, energetic, and eager to grow Team-oriented mindset with strong interpersonal skills Fluent in English; bilingual preferred Manufacturing industry experience is a plus What does Seda Offer? Great Place to Work Certified Exceptional clean, food-safe environment On the job training and career growth Strong, helpful team culture Competitive wages 10 Paid Holidays + PTO Comprehensive benefits: Medical, Dental, Vision (First of the month following date of hire.) Company paid Life and Disability Insurance Employee Assistance Program Flexible Spending 401(K) with company match, (starting Day 1) Education Assistance Community involvement opportunities Physical Demands This is a on-site, desk-based role with some production floor presence if needed for order information, and regular interaction across all departments. The position involves: Frequent sitting and use of hands for typing and handling documents, with occasional walking, standing, reaching, and light lifting (up to 25 lbs). Minimal physical exertion such as climbing, stooping, or kneeling, daily verbal communication via phone, email, and in-person. Work environment is typically quiet to moderately noisy Equal Employment Opportunities Seda North America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics or protected veteran status. In addition to federal law requirements, Seda North America complies with applicable state and local laws governing nondiscrimination in employment.