Customer Service Representative - Service BDC - Sunset Chevrolet

Sunset Automotive Group is one of southwest Florida's largest automotive groups with 10 franchises at 10 locations in Sarasota and Manatee counties. The west coast of Florida boasts a strong economy, quality schools, great golfing and fishing, and the sugar-fine white sands of Siesta Key, ranked the #1 US Beach in 2011. We are currently looking for a motivated team member in our Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive dealership organization, join our team at ______________! BDC Associate Duties As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required. Following and maintaining relationship with former customers Monitoring and contacting internet leads Determining each customer's vehicle needs by active listening Learning, understanding, and following call and email scripts Setting, confirming, and following up on appointments Performing surveys with customers Other duties as required (BILINGUAL CANDIDATES ALSO NEEDED) BDC Associate Requirements As an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills. The ideal BDC Representative will also have: Proven track record in customer service and/or sales; BDC/internet automotive experience is preferred Excellent customer service and communication skills Ability to establish rapport and build relationships to ensure repeat customers Strong multi-tasking and organization skills Basic computer proficiency Verifiable work history Professional appearance and demeanor Strong English skills Sunset Automotive Group Benefits Medical insurance Dental insurance Vision insurance 401(k) retirement plan Short- and long-term disability coverage Life insurance Flexible spending accounts Paid time off Company-paid factory training Employee discounts No state taxes! If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!