Customer Service Representative

Join Silverado Hospice in Irvine, CA and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities. We’re hiring a Customer Service Representative (Hospice) – a detail-oriented and empathetic professional who manages patient intake processes, builds positive relationships with referral sources, and ensures smooth coordination of admissions. This role is essential to supporting patients, families, and our hospice team with exceptional service and organizational excellence. Be a Difference-Maker with a Hospice Care Leader You lead with professionalism, empathy, and strong communication skills. You thrive in a mission-driven environment and are passionate about supporting patients and families during critical moments by ensuring efficient intake and exceptional customer service. What You’ll Be Doing Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources Respond promptly to customer requests and concerns Verify insurance coverage and manage authorization processes Schedule appropriate staff to meet with patients/families to discuss hospice services Overcome initial objections to hospice services with compassion and professionalism Coordinate hospital discharges and admissions Perform accurate data entry and maintain admission tracking logs Qualifications Minimum of 1 year experience dealing with the public via telephone or in person, preferably in customer service or inside sales Proficiency in Microsoft Outlook required Ability to type at least 50 words per minute and manage records/files Basic computer skills (Forms, Labels, Excel, Outlook, Word) Excellent communication and leadership skills Ability to read, write, and speak clear English Empathetic communication style with patients, families, and associates Reliable transportation to consistently meet attendance and punctuality standards (driver’s license not required unless specified) Why Choose Silverado? Fortune Magazine Best Workplace in Aging Services™ Certified Great Place to Work® Paid training and strong internal mobility Schedule: Full Time, Wednesday, Thursday and Friday, 2:00pm - 10:30pm, Saturday and Sunday, 3:30pm - 12:00am Shift times could change based on the needs of the business. This position covers after hours for Silverado Hospice and Supportive Care. #LI-AH1 Anticipated pay range $24—$24 USD Silverado offers the following benefits to eligible employees: 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! * Silverado does not accept candidates from outside recruiters or agencies for this role. * California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security EOE/M/F/D/V