Customer Service Specialist

Pay Range: $17.95 - $24.68 hourly Job Description: Your Piece of the Puzzle Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you! Job Duties: A Day in the Life Assist: Provide world-class customer service Resolve situations for customers in a prompt, accurate, and friendly manner. Create positive experiences and build relationships to enhance customer loyalty. Follow up with customer concerns, issues, needs in a timely manner. Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action. Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations. Research and review customer accounts. Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters. Process : Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner. Be Your Best & Represent NFM at the Highest Level: Expect to be a kind, helpful, and courteous Team Player Responsible for maintaining a clean and organized workstation Complete training and be eager to continue to learn new things Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love. Qualifications: Can You Check These Boxes? High School Diploma or GED preferred 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction OM & KC ONLY: 6 months of cash handling experience preferred Ability to enter data quickly and accurately Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.) Ability to work nights, weekends and/or early morning hours based on business needs English/Spanish bilingual speakers preferred Knowledge of Microsoft Office Applications Pre-employment screening includes criminal background check