Customer Service Specialist - Orlando, FL

Customer Service Specialist – Make a Difference for Our Customers Every Day Position Overview: We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from our secure office in Orlando, FL. We aim to delight every customer every day. As a Customer Service Specialist, you’ll play a key role in helping customers achieve their goals, whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed with company updates so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfortable using technology and troubleshooting technical issues. ● Ability to type at a minimum 40 WPM Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone ● Must be able to perform repetitive tasks, such as typing, with attention to detail Benefits Everyone needs time to relax and enjoy life —\nand at XACT, we’re firm believers in work-life balance. Our paid time off (PTO)\nprogram allows team members to earn time they can use to unwind and enjoy life\noutside of work. Although we’re open 24 hours a day, we believe\nin flexible scheduling that integrates work into your life — not the other way\naround. Set schedules, split shifts, and on-demand shift availability are just\na few of the options we offer. Full-time team members are eligible to join our\ncompany group plan through Aetna, once eligibility requirements are\nmet. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With\nboth low- and high-benefit plan options, you’ll find one that fits your needs\nand makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong\ncoverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we\nalso provide supplemental products through Allstate — including accident,\ndisability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with\nyour well-being in mind. Our call centers feature employee lounges, quiet\nspaces, and cozy places to work. We’re just one big family here, so pull up a\nseat and join in. As a team member — not an independent contractor — you can\ncount on us for support. Whether you’re working in our contact centers or from\nyour home office, we’ll equip you with the tools, technology, and 24×7 support\nyou need to succeed.