Customer Service Specialist

Customer Service Specialist Job Locations US-UT-TAYLORSVILLE Requisition ID 2026-41763 # of Openings 1 Posted Date 15 hours ago (10/22/2026 5:41 PM) Department Library Services Location : Location US-UT-TAYLORSVILLE Location : Address 4870 S 2700 W Location : Postal Code 84118 Position Type Regular Part-Time (Merit) Post End Date 10/28/2026 Grade 010 Minimum Pay $15.61/Hr. Maximum Pay $23.41/Hr. Job Description JOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks. MINIMUM QUALIFICATIONS One (1) year of direct customer service experience. Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date. Due to the nature of this position, the successful applicant must pass a required pre-employment background check. ESSENTIAL FUNCTIONS • Provides public service at the Circulation Desk in person and on the phone. • Collects payments for fines, fees, book sale items, and supplies. • Resolves customer account problems. Waives or negotiates payment of charges, as appropriate. • Checks library materials in/out, places holds, renews items, searches for and retrieves materials. • Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions. • Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards. • Provides information about borrowing policies, library services and programs, etc. • Fills and processes hold requests. • Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.) • Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed. • Performs assigned support tasks, sorting, shelving, and other clerical duties. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Knowledge of: • Basic library processes • Basic cash handling procedures • General office methods and procedures Skills and Abilities to: • Perform data entry/keyboarding • Operate a PC and other library equipment • Problem-solving and conflict resolution • Use software programs • Perform alphabetic and numeric sorting and shelving • Read, write, and communicate in English • Deal tactfully and courteously with the general public • Concentrate and accomplish detail-oriented tasks • Organize workloads and prioritize tasks to adhere to deadlines • Respond quickly to changing priorities WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Work is performed primarily indoors, with occasional exposure to outdoor weather conditions when emptying book drops. Significant standing and walking, repetitive movements, ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds. IMPORTANT INFORMATION REGARDING THIS POSITION Work schedules include day, evening, and alternate Friday/Saturday shifts. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by ICIMS www.icims.com