Customer Support Specialist (Bilingual)

About Us: Paynada is a national payment technology company that helps businesses across the U.S. accept every type of payment. We've been in this industry for over a decade and serve merchants with a consultative approach, matching each business with the platforms and equipment that fit it best. Our mission is to help businesses of all sizes thrive in the communities they serve. About the Role: You will join our established Merchant Services Support team, an experienced group with proven processes, strong training and colleagues ready to help from day one. As a bilingual representative, you'll support our Engihlish-and Spanish-speaking merchants and sales agents. You'll make sure their payment equipment is set up correctly, working smoothly and backed by excellent service. This is a fully remote position. What You'll Do: Answer high volume of inbound support calls and requests in English and Spanish Make outbound calls to follow up with merchants and resolve their open requests Deploy, install, and reprogram payment equipment for new and existing merchants Review merchant files in our CRM to confirm accurate setup and installation Create POS/VAR Sheets Support merchants and sales agents with general questions and troubleshooting Work with internal departments and vendors so every merchant activates smoothly and stays supported Take on other duties as assigned What You'll Bring: Fluency in English and Spanish, spoken and written (Required) 2+ years of experience in a technical or customer support role (Required) 1+ years of experience in the merchant services industry (Required) Hands-on experience with point-of-sale (POS) systems is preferred Excellent customer service skills, including staying calm and helpful with escalated calls Strong organization, attention to detail and time management Strong analytical and problem-solving skills Proficient with Microsoft Office Suite Flexibility to work a varying schedule, including some after-hours support A reliable home workspace with high-speed internet An associate's degree or equivalent technical training is preferred Compensation & Benefits: The pay range for this position is $23.00 to $27.00 per hour, depending on experience Medical, dental, and vision coverage available for employees and dependents 401(k) with company match Fully remote with a real work/life balance Career Development and room to advance Why Paynada Every call you take helps a local business keep serving its customers. Here you'll find an experienced, supportive team, a company that values ownership and transparency, and a career where your bilingual skills make a direct difference for the merchants who rely on us.