Customer Support Specialist

POS Professional Office Services is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications and healthcare communication technologies to help practices engage with patients. Our multi-channel communication offerings include customized, branded patient and practice collateral, electronic messaging via phone, text and email, and robust patient billing and payment systems to make it easy for patients to pay and for practices www.poscorp.com. We are currently seeking candidates for a Customer Care/Sales Department for a Regional Territory Associate for our corporate offices in WATERLOO, IOWA. This role will be dedicated to assist Regional Territory Manager on the West Coast (Pacific Standard Time). PAY RANGE: Hours: $15.50 min. - $18.00 max. 9:30am - 6:00pm (Monitor Call Center from 4:30pm-6:00pm) JOB SUMMARY: To help POS provide the best possible customer experience by engaging in the essential functions that facilitates more effective customer relationships and sales. Align with both RTM's, Customers, and Corporate staff to provide the best Customer Experience. 1. Effectively communicate with customers and RTM's to form productive relationships. 2. Assists RTM's with keeping customers informed of the products and promotions available. 3. In the absence of a RTM, RTA's will be the link between customers and the organization. 4. Provide best-in-class sales support and customer service. 5. Provide assistance with product pricing, quoting, and ordering. 6. Monitor customers' order status and communicate these to RTM's and customers. JOB REQUIREMENTS: 1. Excellent interpersonal skills. 2. Excellent verbal/written communication and phone skills. 3. Highly self-motivated, team player. 4. Thorough knowledge of the features, benefits and uses of all POS products. 5. Knowledge of applicable computer systems. (ERP, Microsoft Office Suite, Salesforce) Position offers an excellent opportunity for personal and professional growth. Annual salary commensurate with experience. This includes a competitive wage and benefit program including medical, dental, vision, life, disability, 401(k) contribution and program Paid Holidays, and PTO time. Apply online at: https://www.poscorp.com/careers