Customer Support Specialist
PTLA Real Estate Group
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- Pay
- $18 to $21
- an hour
- Location
- Ellensburg, WA
- Work style
- On-site
- Job type
- Part time
- Posted
- Oct 4
- 13 days ago
Career path
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About the company
PTLA Real Estate Group
Real estate · 51 to 200 employees
What you'll do
- Handle leasing and advertising efforts, serve residents and prospective customers, give community tours, and market the community.
- Manage leads through move-in and renewal, update advertisements, support property appeal, and complete market surveys.
What you need
- Requires a high school diploma, GED or equivalent.
- Seeks polished presentation, proven sales, problem-solving and conflict-resolution skills, multitasking ability, strong verbal and written communication, and intermediate computer skills.
- Education: a high school diploma
Key skills
Customer Service
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See full description on company page, apply now
Read the full posting here
Compensation: $18-$21/hrJob Type: Part-time; 24 hrs/week (Monday, Wednesday, Friday)Under the direction of your supervisor, this position is accountable for the leasing and advertising efforts of the community and providing excellent customer service to residents.PRIMARY RESPONSIBILITIES:Meets and exceeds weekly revenue/leasing goalsProvides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scoresPresents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplansParticipates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as neededEnsures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings dailyManages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal processActively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.Completes market surveys by identifying and contacting direct competitors and shopping competitors regularlyAdheres to the letter and spirit of Fair Housing laws.Completes assigned tasks and projects as directed by direct supervisorsQUALIFICATIONS:Polished PresentationProven Sales SkillsProblem Solving and Conflict Resolution SkillsAbility to multi-taskStrong Verbal and Written Communication SkillsTeam PlayerIntermediate Computer Skills / Internet SavvyCORE COMPETENCIES:In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:Achievement FocusAdaptabilityBusiness EthicsCustomer ServiceCommunicationsConsultative SellingSales SkillsEDUCATION AND/OR TRAINING:High school diploma, GED or equivalentJob Type: Part-time; 24 hrs/week (Monday, Wednesday, Friday)Pay: $18.00 - $21.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceShift:8 hour shiftWork Location: In person