Deskside Support Technician
Golden Star Technology
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- Location
- Hebron, KY
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 2
- 17 days ago
Career path
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About the company
Golden Star Technology
Computer hardware · 51 to 200 employees
What you'll do
- Provide Level I support for network, LAN, and telephony; set up user accounts, install and re-image systems, and provide desktop, laptop, and device services.
- Manage and monitor service tickets, coordinate open issues with next-level support, and handle asset moves and disposal.
What you need
- Requires IT Desk Side support experience and strong verbal and written communication.
- Must be willing to work flexible hours if needed.
Key skills
Network/LAN/Telephony
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Job Description:
Level I support for Network/LAN/Telephony
Request accounts and access for new users
Install standard image for new and re-image systems, perform data conversion
Terminate, dispose of, and relocate assets as needed
Provide parts and labor for all services required for computers, and other
Related devices for both in-warranty and out-of-warranty issues
Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other
Related Devices
Manage Service Request to meet the SLA requirement
Coordinate with next Level support for any open issues
Create service tickets for service tracking
Monitor service request tickets
Job Requirements:
Willingness to work flexible hours if needed
IT Desk Side support experience
Strong verbal and written communication