Dispatcher

Any Hour Group

San Marcos, CAOn-siteFull time

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Pay: $20 to $25; an hour
Location: San Marcos, CA
Work style: On-site
Job type: Full time
Posted: Nov 8; 1 day ago

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About the company

Any Hour Group

Construction · 51 to 200 employees

Black Diamond Experts is a full service Electrical, Plumbing, Heating and Air contractor serving residential customers in Salt Lake, Utah, Weber, Davis, Tooele, Summit Counties, St. George, and the southwest area of Utah.

We are an award winning home repair service provider. Black Diamond Experts won the Best of State award in 2018 and has been honored to be Angie's List Super Service Award winner six years in a row from 2012 to 2017. We are rated A+ by the BBB.

Black Diamond Experts is growing rapidly and are hiring employees to fill many positions from electricians, plumbers, HVAC technicians to office support staff. You will find that working for Black Diamond Experts is a superior choice. Employees are treated like family members. Your opinions are respected and your excellent performance is duly rewarded. You will be compensated generously with a combination of hourly wage and bonus. Health, dental, vision, life insurance, personal and sick time off are available to all employees.

Any Hour Group on LinkedIn

What you'll do

The dispatcher coordinates technicians and customers to ensure plumbing, heating, and air conditioning jobs run smoothly.
They are responsible for scheduling appointments, tracking technician status, and adjusting schedules in response to emergencies or changes.

What you need

Candidates should have at least one year of experience in dispatching, scheduling, or customer service, with preference given to those familiar with the trades industry.
Proficiency in dispatch or CRM software like ServiceTitan and a valid driver's license are also preferred.

Key skills

DispatchingSchedulingCustomer serviceMultitaskingCommunicationAttention to detailOrganizationServiceTitanCRM softwareProblem solvingTime management

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Perks

Weekly pay
Incentives
Bonuses
401(k) retirement with company match
Holiday pay
Vacation pay
Paid time off
Company events
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability insurance
Short-term disability insurance

See full description on company page, apply now

Read the full posting here

Job Details: Job Location: We Care Plumbing, Heating & Air (San Marcos) - SAN MARCOS, CA, Position Type: Full Time, Salary Range: $20.00 - $25.00Hourly, Travel Percentage: None, We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year. As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks. Key Responsibilities • Schedule technicians for appointments based on availability, skillset, and location • Track call volume and technician status to keep the schedule running smoothly • Adjust schedules quickly for emergencies, cancellations, or reschedules • Keep customers updated on appointment times and any delays • Give technicians the job details and directions they need before each call • Serve as the main point of contact for technicians throughout the day • Keep accurate records of completed jobs, reschedules, and customer feedback We Offer • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance Qualifications: Experience • 1+ year of dispatch, scheduling, or customer service experience preferred • Trades or service industry experience a plus • ServiceTitan or similar dispatch/CRM software experience preferred Licenses/Certifications • Valid driver's license with clean driving record preferred Knowledge, Skills, and Abilities • Strong communication and multitasking skills • Comfortable in a fast-paced environment with shifting priorities • Organized with strong attention to detail Physical Demands and Conditions • Sitting for extended periods, typing, and using a headset Work Environment/Travel • Office-based, fast-paced environment • May require occasional evenings, weekends, or on-call availability Ability to pass background check and drug screening