Dispatcher
Blaze Air
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- Location
- Raleigh, NC
- Job type
- Full time
- Posted
- Oct 27
- 1 day ago
Career path
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About the company
Blaze Air
Consumer services · 11 to 50 employees
What you'll do
- Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs
- Prioritize service requests based on urgency and technician availability
- Monitor and adjust schedules to ensure optimal efficiency and productivity
- Receive and respond to customer inquiries, complaints, and service requests
- Provide customers with information about service availability, estimated arrival times, and delays
- Follow up with customers to ensure satisfaction and address further needs or concerns
- Maintain accurate records of service calls, customer interactions, and technician activities
- Enter data into dispatch and customer management systems; generate and distribute reports
What you need
- 2+ years of dispatch experience
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Problem-solving skills and the ability to work under pressure
- Attention to detail and accuracy
- The capacity to function individually and collaboratively
- Service Titan experience (preferred)
Key skills
Dispatch experienceCustomer service experienceService TitanExcellent communicationInterpersonal skillsOrganizational abilitiesMultitasking abilitiesProblem-solving skillsAttention to detailAccuracy
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Perks
- Paid Training
- Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- Matching 401(k) + ROTH IRA
See full description on company page, apply now
Read the full posting here
Dispatcher
ID
2026-25396
Category
Dispatch
Location : Location
US-NC-Raleigh
Position Type
Full-Time
Posted Max Pay Rate
USD $25.00/Yr.
Posted Min Pay Rate
USD $20.00/Yr.
Overview
|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|
Looking to
TRADE UP
to a better opportunity?
Blaze Heating, Cooling, Electrical Plumbing Generators
is looking to find the best
Dispatcher
in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
Weekly Pay & Paid Training
Medical, Dental, Vision Insurance
Health Savings Account
Short & Long Term Disability
Company Paid Life Insurance
PTO including vacation and holiday
Matching 401(k) + ROTH IRA
On-going training & development, plus growth opportunities
What you will do:
Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules to ensure optimal efficiency and productivity.
Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
Provide customers with information about service availability, estimated arrival times, and any potential delays.
Follow up with customers to ensure satisfaction and address any further needs or concerns.
Inform customers of the status of their service calls and any changes to scheduled appointments.
Maintain accurate records of service calls, customer interactions, and technician activities.
Enter data into the company's dispatch and customer management systems.
Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
What you will need:
2+ years of dispatch experience
2+ years of customer service experience
Service Titan experience preferred
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to work under pressure.
Attention to detail and accuracy.
The capacity to function both individually and collaboratively is essential.
Schedule
: Monday - Friday
Posted Min Pay Rate
USD $20.00/Yr.
Posted Max Pay Rate
USD $25.00/Yr.
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