E-COMMAND OPERATIONS COORDINATOR

  E-COMMAND OPERATIONS COORDINATOR – PARKING AND TRANSIT OPERATIONS Elite Parking Services of America Location: Jacksonville, FL Pay: $42,000 - $47,000 Schedule: Full-Time Reports to: Director of Operations Keep service connected. Respond with purpose. Follow through. Elite Parking Services of America is seeking an eCommand Operations Coordinator to support parking and transit services through our centralized operations support center. You’ll monitor service activity, assist customers, coordinate responses with field teams, and track issues through resolution. This role is ideal for someone who stays organized, communicates clearly, and responds calmly when several priorities need attention. What You’ll Do Remote Service Management * Monitor parking and transit activity using cameras, service systems, and the eCommand event log. * Identify service concerns and coordinate timely responses with the appropriate field personnel. * Maintain accurate records of actions, assigned responsibilities, and follow-up deadlines. Customer Service Management * Respond professionally to customer questions and service concerns. * Use available systems and information to understand issues and coordinate assistance. * Document responses and verify that concerns receive appropriate follow-through. Exception and Transaction Management * Review service exceptions and transaction issues, verify supporting information, and follow approved resolution procedures. * Assign or route issues to the appropriate person and track progress. * Record response times, actions taken, and evidence supporting resolution. Service Readiness * Monitor scheduled service, staffing, equipment availability, and open issues. * Identify readiness gaps and notify the appropriate operational leaders. * Follow approved contingency procedures to help protect people and maintain service. Reliable Service Execution * Track service disruptions and coordinate responses with field teams. * Escalate unresolved service risks within five minutes, following company procedures. * Verify service restoration and document timestamps, causes, and corrective actions. * Close issues only after resolution has been verified and supporting information recorded. What You Bring * Strong customer service, communication, and organizational skills. * Ability to monitor multiple systems while maintaining accurate records. * Sound judgment and a calm approach to time-sensitive situations. * Consistent follow-through on open issues and assigned tasks. * Comfort learning camera, service-monitoring, and event-tracking systems. * Ability to follow procedures, recognize when escalation is needed, and communicate clear next steps. Preferred Experience * Dispatch, operations coordination, control center, or remote service support. * Parking, transit, shuttle, or passenger transportation services. * Customer issue resolution and transaction review. * Incident documentation and coordination with field teams. What Success Looks Like Service concerns are identified promptly, customers receive professional assistance, field teams receive clear information, and issues are tracked through verified resolution.