Education and Competency Coordinator

Join Our Mission to Save and Enhance Lives Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team. Why Indiana Donor Network? Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue, and corneas that restore sight. As the state’s federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. We are currently seeking an Education and Competency Coordinator to complete our team. About the Role The Education and Competency Coordinator coordinates training and competency assignments and maintains complete, accurate, and audit-ready education records for Indiana Donor Network staff. The individual supports annual mandatory and clinical training documentation, non-clinical competency plans, annual competency tracking, and assigned process documentation. Responsibilities include: Coordinates, assigns and tracks education, including instructor-led, virtual, self-directed, mandatory, and compliance training. Prepares training materials, rosters, communications, technology, rooms, and other logistics required for effective learning experiences. Supports Education Team, Subject Matter Experts (SMEs) and department leaders with scheduling, delivery, and follow-up for assigned education programs. Supports new employee onboarding by coordinating assigned learning activities and monitoring completion of required training. May present at new employee orientation. Responds to employee questions about assigned training, available learning resources, and completion requirements, escalating issues when appropriate. Demonstrates exceptional attention to detail and ability to manage multiple tasks simultaneously while maintaining accuracy, efficiency, and compliance within a highly regulated environment. Coordinates and maintains approved learning and competency assignments, due dates, completion records, and reporting within the Learning Management System (LMS) and competency management system. Partners with the Learning Systems Administrator and Development Specialist when system configuration or technical changes are required. May serve as backup Learning Systems Administrator. Maintains accurate course, competency, and employee learning records and performs routine quality checks. Assists employees and leaders with navigation, assignments, and routine troubleshooting; escalates technical support when issues require additional assistance. Creates and distributes training status reports, completion reports, and other learning records as assigned. Maintains confidentiality and appropriate handling of employee learning and competency information. Creates and maintains Dossier competency plans based on approved role requirements and learning standards. Conducts routine Dossier audits to verify that competency plans, assignments, completion records, and supporting documentation are accurate, complete, and current; resolves or escalates identified discrepancies. Tracks annual competency requirements and completion status, communicates deadlines and reminders, prepares status reports, and escalates overdue or incomplete requirements. Updates assigned Process Street workflows and documentation in collaboration with process owners and Subject Matter Experts, ensuring published content reflects current approved processes. Administers assigned program evaluations and feedback tools, compiles results, and prepares summaries for review by the Manager, Clinical Education. Tracks participation, completion, learner feedback, knowledge checks, and other assigned measures of program effectiveness. Recommends practical improvements to training content, delivery, communication, and administration based on evaluation results and participant feedback. Who We’re Looking For Bachelor’s degree in human resource management, Organizational Development, Education, Business Administration, or a related field preferred. Two (2) to three (3) years of experience in training coordination, learning and development, human resources, education, or a related field preferred. Experience delivering training and using a learning management system, competency management system, or process documentation platform strongly preferred. Desired knowledge, skills and abilities include: Knowledge of and ability to use learning management systems, competency management systems, process documentation platforms, personal computers, and related software for word processing, spreadsheets, presentations, and email. Demonstrated organizational and planning skills, attention to detail, and the ability to maintain accurate training and competency records. Ability to compile, review, and summarize training participation, completion, competency, audit, and program evaluation data. Ability to maintain open, clear, timely, and expected channels of communication; present information clearly; and respond well to questions. Ability to work cooperatively with employees, leaders, Subject Matter Experts, and other partners to make training activities successful and effective. Ability to manage multiple priorities, meet deadlines, and adapt to changing training and organizational needs in a fast-paced environment. Ability to represent the organization in a professional manner and handle confidential information with discretion. Benefits & Perks At Indiana Donor Network, we believe in taking care of our team members. We offer: 100% employer paid health, dental, and vision insurance for our employees and dependents Annual health savings account contributions Paid pet insurance Annual bonuses for performance and retention Generous paid time off and holiday pay Professional development and growth opportunities A mission-driven, supportive work culture Join Our Life-Saving Mission If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network. Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.