Electronic Banking Specialist

Alma Bank, headquartered in Long Island City, New York and having 13 branches located throughout Queens, NYC, New Jersey, Long Island, Brooklyn and the Bronx, brings personal service back to personal banking. We have genuine banking professionals ready to serve our customers and offer a full range of products and services. Alma delivers a private banking style experience to our business banking customers. Come join our winning team! Alma Bank is currently looking to hire an experienced Electronic Banking Specialist. Salary is commensurate to experience and in the range of $65k-$75k. SUMMARY: Responsible for the day-to-day administration, processing, and oversight of Electronic Banking services, including ACH, Wire Transfers, ATM/Debit Card operations, and related payment systems. This position ensures the accuracy, integrity, and compliance of all electronic banking activities while supporting operational efficiency, risk management, and customer service. The Electronic Banking Specialist exercises independent judgment in resolving complex issues, monitoring transactional activity, and supporting departmental processes. Works closely with Treasury Management & Online Banking Departments, as well as Operations, Fraud, BSA/AML, Compliance, and Branch personnel to ensure seamless service delivery and adherence to regulatory requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: Administer and support electronic payment operations including Wires, ACH, and ATM/Debit Card services, ensuring accurate, timely, and compliant processing Process domestic and international wire transfers and ACH transactions; investigate and resolve exceptions, system issues, and customer inquiries Monitor transactional activity, correspondent and settlement accounts, and general ledger reconciliations to ensure proper funding, accuracy, and settlement Support ATM/Debit Card operations, including card administration, maintenance, transaction monitoring, fraud review, dispute processing, and reconciliations Identify, escalate, and remediate operational, fraud, or compliance risks; provide recommendations to management when necessary Ensure ongoing compliance with applicable regulations and standards, including NACHA Rules, Regulation E, OFAC, and internal bank policies Maintain strong internal controls to mitigate operational, fraud, and compliance risk Collaborate with Treasury Management & Online Banking, Operations, Fraud, BSA/AML, Compliance, Branch teams, correspondent banks, and external vendors to support seamless service delivery Participate in system implementations, upgrades, testing, audits, regulatory exams, and compliance reviews QUALIFICATIONS: Bachelor’s degree in finance, or a related field preferred, or relevant professional experience Working experience with ACH, wire transfers, ATM/Debit Card processing, and electronic banking systems preferred General knowledge of banking regulations and compliance requirements Ability to analyze transactional data, identify discrepancies, and assist with issue resolution Strong attention to detail with solid organizational and problem‑solving skills Ability to manage multiple priorities in a deadline‑driven environment with appropriate guidance Proficiency with Microsoft Office and core banking platforms BENEFITS: Salary commensurate with experience. Alma Bank employees work in an open and collaborative environment. Alma Bank Offers its eligible employees a generous matching 401(k), excellent healthcare coverage (medical/dental/vision), short- and long-term disability, life insurance and long-term care options. Alma Bank is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. No Agencies Please