End User Services Coordinator 2nd Shift

End User Services Coordinator 2nd Shift Requisition ID 2026-21340 Location US-CT-Groton Seat Location EB Groton Shipyard Trade Information Technology Shift 2nd Security Clearance Required Secret Overview The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Groton Shipyard facility. The responsibilities of this role include and not limited to: Providing EndUser IT Support and managed service provider oversight for End User Services Interfacing effectively with EB user community, management, and contracted IT service providers Ensure compliance with organizational policies and procedures Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect) Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors service tickets using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets as applicable. Escalate unresolved issues Support IT TechStop operations at Groton Shipyard This position is located at our Groton Shipyard facility. This role is 100% on-site. 2nd Shift. Qualifications Required: High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar. 2-8 years of experience in computer or technical support. Ability to obtain and maintain a Secret security clearance through the Department of Defense Preferred: CompTIA A+ Certification Experience in Microsoft 365 and cloud-based collaboration Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications Skills The ability to work independently and as a member of functional work teams Ability to prioritize and multitask assigned issues in a fast-paced work environment Knowledge of Microsoft products Ability to read and interpret written instructions Customer Service skills Physical Qualifications Color Vision, Light Lifting Environmental Attributes Inside Options Apply for this job online Apply Share Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our talent pools, get job alerts, and see EB news We can recommend jobs specifically for you! Click here to get started. Application FAQs Software Powered by ICIMS www.icims.com