Engineer, Quality MQA

Job Purpose The Quality Engineer monitors field claim trends and inspects, evaluates, and tests warranty parts to ensure predetermined quality standards are met. The role plans activities related to the development, application, and maintenance of warranty parts quality standards. The Quality Engineer develops, implements, and evaluates inspection, testing, and evaluation standards using knowledge of mechanical, electrical, electronic, computer, and chemical engineering fields. The role develops and updates testing-related documentation, including test cases, test plans, and flaw-reporting procedures. The Quality Engineer devises sampling procedures and develops forms and instructions for recording, evaluating, and reporting quality and reliability data. Key Accountabilities Warranty Parts Analysis and Testing — 60% Perform first-level analysis and duplication testing for warranty parts.Investigate warranty parts and prepare reports.Register analysis results in the NAQIS/QMS system and ship incident parts to Korea for further investigation.Follow up with HQ in Korea on improvement actions related to findings. Field Claim Monitoring and Warranty Parts Retrieval Search for and retrieve defective warranty parts using the NAQIS/QMS system.Manage the master list for retrieved parts. Claims Improvement Activities — 30% Identify and estimate root causes of failures.Determine whether additional investigation or improvement activity is needed.Use warranty parts analysis and claim monitoring to support improvement activities. Field Issue Investigation — 5% Investigate field issues at HMA/KMA dealers using measurement tools such as CANoe and scopes.Participate in joint vehicle testing and provide support for Alabama/Georgia plant activities.Provide technical support for in-line and field quality issues. Customer Technical Support — 5% Provide technical support to customers and business partners, including HMA, KMA, NAQC, MAL, MAL-GA, and MMX.Lead or participate in joint vehicle testing.Respond to work-related customer requests, including required documentation. Process Improvement — 5% Standardize first-level analysis procedures for assigned items.Organize and update procedures to improve efficiency in parts analysis and vehicle testing. Key Performance Indicators Demonstrates a foundational understanding of warranty parts components and operating principles.Maintains strong work ethics while performing warranty part investigations, claims forecasting and prediction, and quality standard improvement activities. Work Schedule and Travel Work Schedule: 8:00 a.m. – 5:00 p.m.Travel: Minimal overnight travel, up to 10%, by land and/or air. Engineer I responsibilities require strong communication, technical analysis, and judgment when identifying warranty issues and supporting quality improvements.Strong oral and written communication skills.Intermediate PC skills, including word processing, Excel spreadsheets, and Microsoft Access databases.Basic knowledge of electronic and mechanical components.Ability to read and understand electronic and mechanical schematics and block diagrams.Ability to use basic test equipment.