Enterprise Systems Administrator

Year Round COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. WHAT WE OFFER Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Paid parental leave of up to 6 weeks for eligible employees Commuter benefits (Denver employees only) Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees). For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact . Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce. Position Summary The Systems Administrator is a technically knowledgeable and operationally focused professional within the Enterprise Systems Operations team, responsible for the administration and service delivery of enterprise platforms including server, storage and identity/access management, along with related infrastructure services. This includes systems availability, business continuity/disaster recovery, proactive configuration and lifecycle management and IT Service Management (incident, problem, request and change management). This role carries a dedicated focus on virtualization and hyperconverged infrastructure administration, along with primary ownership of Enterprise Application server deployment and support and other business-critical enterprise applications. The role also engages in enterprise-wide or resort-local projects and works closely with other Enterprise Systems Operations team members to meet departmental SLAs and performance commitments made to resort and enterprise stakeholders. Essential Duties Administer existing VMware/vCenter and Nutanix hyperconverged infrastructure (HCI) environments – building and configuring virtual machines, maintaining host cluster, monitoring and reporting on capacity, and migrating virtual workloads from legacy VMware to Nutanix. Deploy, configure, patch, and monitor server infrastructure for critical line of business application such as RTP and Mi9 point-of-sale, Shift4 payment processing and Citrix application delivery infrastructure. Provide production support - implementation, configuration, patching, monitoring and incident triage/resolution - across virtualization, identity and application platforms. Actively monitor ticket queue, prioritize and triage incoming requests and resolve incidents within established SLA’s. Complete assigned workstreams on Domain Consolidation and other enterprise initiatives led by Senior Systems Administrators – migrating users, groups, servers and applications between domains, testing and updating documentation.. Submit, document and implement change requests through formal ITSM processes established for the department. Troubleshoot and resolve tier-2/3 escalated support for resort IT teams on application and infrastructure issues. Apply IT Security standards to operational systems, remediating vulnerabilities, hardening configurations, and improving operational processes and policies. Collaborate with other members of the Systems Operations team on enterprise-wide and resort-local projects. Other duties as assigned. Qualifications Required Capabilities and Technology Skills Advanced knowledge of virtualization and hyperconverged infrastructure technologies (VMware vSphere/vCenter, Nutanix), including clustering, capacity management, and performance management. Advanced knowledge of Active Directory administration (OU structure, security groups, admin access) and Entra ID. Working knowledge of point-of-sale and other business-critical enterprise application server deployment, configuration and support. Working knowledge of Citrix and related application delivery technologies. Working knowledge of Windows Server platform administration, including server roles and Group Policy. Working knowledge of PowerShell scripting to support automation of routine administrative tasks. Demonstrated experience monitoring and triaging a high-volume ticket queue in a fast-paced environment. Preferred Capabilities and Technology Skills Functional knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams). Formal training or certification in an ITSM framework (ITIL v3/v4). Education, Experience & Certification Bachelor's degree, or equivalent experience and certifications, in Computer Science, Electrical Engineering, CIS, or a related field is preferred. Advanced Microsoft certifications are preferred. Minimum of 2 years of relevant experience, with progression through more complex environments and breadth of functional responsibility. Proficiency in adjacent areas of IT Operations is a plus (e.g., Network Operations, Database Administration). ITIL v3 or v4 Foundations certification, or equivalent demonstrable ITSM experience, is recommended. The base salary range below represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Denver area base salary range: $67,000 to $93,000 per year Application Deadline: This position is open and still accepting applications. Alterra Mountain Company and its affiliates are equal opportunity employers.