Escalation Engineer
Dymin Systems
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Urbandale, IA
- Job type
- Full time
- Posted
- Oct 20
- 2 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Dymin Systems
Information technology and services · 11 to 50 employees
Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001.
What you'll do
- Plan and deliver approved migrations, upgrades, network changes, and recovery improvements
- Mentor junior technical staff
- Keep clients informed
- Maintain accurate technical and ticket records
- Work directly with clients and record all work in the service-management system
What you need
- Demonstrated ability to solve complex infrastructure problems
- Ability to safely plan production changes
- Strong client communication, project ownership, and documentation
- Valid driver’s license
- Reliable transportation for client site visits
- Extended computer use, sitting, client calls, and written and verbal communication
Key skills
Active DirectoryDNSGroup PolicyvirtualizationWindows ServerfirewallsVPNsVLANsMicrosoft 365VoIP phone systemsbackup and disaster recoveryclient communicationproject ownershipdocumentation
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
About Dymin SystemsDymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001.
The RoleJoin our Escalations team resolving complex infrastructure issues and delivering client projects while keeping direct ownership of the client relationship. This hands-on role combines advanced troubleshooting, planned production changes, and project implementation.
What You Will Do
Troubleshoot Active Directory, DNS, Group Policy, virtualization, Windows Server, firewalls, VPNs, VLANs, Microsoft 365, VoIP phone systems, and backup and disaster recovery.
Plan and deliver approved migrations, upgrades, network changes, and recovery improvements, covering dependencies, client impact, testing, rollback, and handoff.
Mentor junior technical staff, keep clients informed, and maintain accurate technical and ticket records.
What You Will Bring
A demonstrated ability to solve complex infrastructure problems and safely plan production changes.
Strong client communication, project ownership, and documentation.
Valid driver’s license and reliable transportation for client site visits.
How We HireWe evaluate candidates on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements. If you can show us the work, we want to talk.
Every Dymin Technical Role
Works directly with clients and records all work in our service-management system.
May participate in paid on-call coverage, based on business needs and readiness.
Involves extended computer use, sitting, client calls, and written and verbal communication.
Our Core Values
Think creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do.
Love figuring out how things work, research, experiment, and continually improve.
Question tradition, try new things, embrace mistakes as learning opportunities, and make decisions.
Drive growth for yourself and others, adapt to change, and inspire and support your team.
Do what makes you proud, strive for justice, and always act in our clients’ best interests.
Be accountable, take ownership, see tasks through to the end, and take initiative.