Exceptions Analyst

EXCEPTIONS ANALYST DEPARTMENT: SYNERGY LOCATION: HYBRID (IN-OFFICE TUESDAY, WEDNESDAY, AND THURSDAY) Wage: $15.75 + Performance bonus   OVERVIEW The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!     RESPONSIBILITIES  As an Exceptions Specialist, you will:  * Research and resolve anomalies in utility provider bills.  * Communicate with utility providers and clients through email and on the phone.  * Determine the best course of action to resolve issues and contacting the necessary party.  * Detect inefficient processes and find innovative solutions * Medium phone usage-outbound calls with providers and clients, 25% of your day.   QUALIFICATIONS  * Attention to detail * Ability to explain complex ideas, both verbally and written, using clear, professional language * Ability to prioritize time well and push yourself to consistently achieve higher goals * Problem-solving skills – ability to independently use the resources and tools provided to you * Comfortable using a computer, Google Drive, and Excel * Committed to quickly learning and adapting to new computer software * Ability to meet deadlines   As an Exceptions Specialist, you will also be eligible for performance-based bonuses.  Qualifications EDUCATION & EXPERIENCES * High School diploma or equivalent