Experience Analyst, Contact Center
Navy Federal Credit Union
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- Location
- Pensacola, FL
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
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About the company
Navy Federal Credit Union
Financial services · 10,001+ employees
What you'll do
- Conduct cross-functional research and analysis to uncover product opportunities and develop innovative solutions for members.
- Use analytics and measurable results to streamline responses to members' needs.
What you need
- Working knowledge of analytics, user experience design and business impact
- Business acumen with ability to leverage expertise with credibility and impact
- Experience analyzing user experience and cost, to size impact and opportunities
- Strong multi-tasking and the ability to meet deadlines
- Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
- Exposure to working in an agile environment
- Ability to develop and maintain strong relationships across the organization
- Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
- Advanced analytical and research skills along with experience working with data in a highly analytic environment
- Strong communication and collaborative skills
- Maintain skills up to date with industry standards
- Bachelor's Degree in Information Technology, Strategy or other related field
- Background in technology or entrepreneurship
- Knowledge of credit union operations/processes and procedures
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
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Read the full posting here
To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.